10× admissions inquiries handled with zero new hires
10× inquiries handled · 4× enrollment conversions
🔥 The challenge
EduBridge Academy's admissions team was overwhelmed every intake season. Prospective students and parents sent inquiries on WhatsApp and Messenger around the clock — course details, fees, schedules, eligibility — far faster than counselors could answer during office hours. Late-night and weekend questions went cold, and promising leads enrolled elsewhere simply because no one replied in time. Hiring more counselors for a seasonal spike was not viable, yet every missed inquiry was a lost enrollment.
⚡ The solution
We deployed ChatBase agents to handle admissions inquiries 24/7 in both Bangla and English. The agent answers the common questions instantly — programs, fees, dates, eligibility — qualifies the prospect, and books a counselor call directly into the calendar for anyone ready to talk to a human. Counselors now receive pre-qualified, context-rich leads instead of fielding repetitive first-contact questions, and no inquiry sits unanswered overnight or over a weekend during the critical admissions window.
🎯 The outcome
EduBridge now handles 10× the admissions inquiries with zero new hires, and enrollment conversions rose 4× as fast, consistent replies kept warm leads from drifting to competitors. Counselors reclaimed about 32 hours a week previously lost to repetitive Q&A, redirecting that time to high-value conversations that actually close enrollments. The academy can now absorb peak-season inquiry surges without panic hiring, and the 24/7 coverage means a parent asking a question at 11pm gets the same fast answer as one calling at noon.
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